Repeat medication can be ordered easily in the following ways:
- Recommended method - Using the NHS App Order medication at any time, from anywhere, without waiting for the surgery to open or waiting in phone queues. It enables you to track prescription status in real-time, and select a convenient pharmacy, saving time and reducing pressure on NHS services (Guide to order your repeat prescription);
- Emailing your request to our dedicated Prescription request mailbox somicb.listerhouseprescriptionqueries@nhs.net with your full name and address, date of birth, and the medications you require; or
- Calling the prescription line on 01984 623471 between 10am-12pm Mon -Fri (excluding bank holidays)
Dispensing Patients
For patients that live more than 1 mile from a pharmacy we can offer a dispensing service. This means you can collect your medication from the surgery.
The Dispensary is open daily 8.30am -1pm and 3pm – 6pm. Please note, you will not be able to collect prescriptions outside of these opening hours.
Wivey Link
Within the Wiveliscombe area, Wivey Link is available to residents with no access to transport to support them with everyday tasks.
We are aware that some patients utilise Wivey Link for help obtaining their prescriptions. For this service, Wivey Link has both an agreement with the surgery, but also with the patient directly who is requesting this support from them.
Patients who use this service recognise that the service is run externally to the surgery and have provided consent to Wivey Link to support them with their individual requirements.
For more information regarding Wivey Link, please see: Wivey Link Community Transport - Wiveliscombe Area Partnership
We aim to provide a repeat prescription within 7 working days. This time is required to process your repeat prescription request, re-issue, verify and to be review and signed by your doctor.
Please order in a reasonable time and do not expect to collect a prescription the same day that you order it. You can also help us by only requesting your usual supply of medications when required.
Whichever way you order your repeat medication, we can arrange for your prescription to be sent electronically to the pharmacy of your choice to be collected at a time convenient to you.
We will make sure suitable provision is made for people self-isolating owing to illness or being in at risk groups.
By keeping your medication regularly updated and reviewed, you can be sure that your medications are working as they should. In some cases, it may be that you no longer need to take medication, or it could be necessary to reduce or increase the amount that you are taking.
Patients on long-term medication are advised to consult with their surgery at least twice a year regarding their medication and you will be reminded by the surgery when this is due.
If you are on regular, stable medication then the surgery may be willing to give you 2 months’ worth of medication at a time, however this will be decided by your prescribing clinician and will likely be reduced if you do not attend your medication reviews as requested by the surgery.
If your medicines run out at different times and you would like them to be synchronised so you only have to order and collect them once, please fill out this form: Medication-Syncronisation-Form [SHS 2020] and return it to us.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS Prescriptions and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.
Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
Details about NHS charges for prescriptions can be found here.
We work hard as an organisation to prevent any wasted drugs and try to use our available funding to support patients with the most need. You can obtain good advice and support, as well as purchase drugs from local pharmacies. Many products are cheap to buy and are readily available from pharmacies, as well as shops and supermarkets (which are often open until late).
In some circumstances your doctor can still prescribe these medicines on the NHS if they believe a true clinical need exists.
For more information from the National Health Service on conditions, treatments, local services and healthy living please visit the NHS Choices and Self Care Forum websites.
The type of treatment that may be available from the pharmacy is as follows:
- painkillers for minor aches and pains.
- Soluble pain killers (because of high salt content)
- Hay fever preparations
- Cough and cold remedies
- Nasal decongestants (and Sterimar)
- Tonic, vitamin, and health supplements
- Antiperspirants
- Homeopathic remedies
- Treatments for non-serious constipation or diarrhoea
- Ear wax removers (a few drops of olive oil is just as good as anything on prescription)
- Treatments for minor facial spots
- Threadworm tablets
- Lozenges, throat sprays, mouthwashes, gargles and toothpastes
- Slimming preparations (except within national guidelines)
- Creams, gels, oils and dressings for minor sprains, sports injuries and scars
- Indigestion remedies for occasional use
- Creams for bruising, tattoos, varicose veins and scars
- Nappy rash barrier creams
- Hair removing creams
- Head lice lotions and shampoos (wet combing is recommended)
- Athletes’ foot creams and powders
- Topical treatments for vaginal thrush
- Treatments for fungal nail infections
- Moisturisers and bath additives for minor dry skin conditions
- Travel medicines
- Foods and toilet preparations except where clinically indicated e.g. gluten-free cakes, cake mixes & luxury biscuits; sip feeds; ready-made thickened juices; soya milks and sun creams