Surgery News   

Patient Group Newsletter

A patient group newsletter has been published on the subject of the Advance Nurse Practitioner service being run at Lister House and is now available, if you wish to read it please 'click here'

Lister House Newsletter

Lister House has issued a newsletter for Spring 2017, if you wish to read it please 'click here'

Lister House Newsletter

Lister House has issued a newsletter for January 2017, if you wish to read it please 'click here'

Changes to Lister House Surgery

Lister House Partnership and Somerset Partnership have issued a jointed statement regarding changes to the practice from 1st August 2016.

To view the statement issued on 1st of July click here

To view the statement issued on 20th of July click here

Surgery Vacancies

The surgery is currently recruiting to fill GP Vacancies at Lister House Partnership, for more information and contact details please click here

CQC Inspection

The practice underwent its CQC inspection on Nov 12th. A full inspection was carried out and the practice recieved a good overall rating, the report in full can be viewed by clicking here

If you wish to know more about CQC inspections of GP practices information can be found at

 Lister House Surgery is not responsible for the content of external links.

Surgery Closures

We have now added a new page to the website to help identify to patients the times at which the surgery will not be closed during regular opening hours at each site, for more information please click here or go to the Surgery Closures tab under Opening Hours

Patient Group Newsletter

The patient group winter newsletter has been published and is now available for you to download from the following link. Download Here

 DNA News 

As we said we would publish the DNA (Did Not Attend) Statistics, as we feel that it is important for patients to understand the impact of not attending their appointment. To the patient not attending it is only one appointment but to the patient who is unable to get an appointment only to find that a number of appointments may have been missed on that day is not so helpful.

Can we ask that if you cannot make your appointment could you please call the surgery or email and cancel as the appointment can then be allocated to someone else.

Ordering Online

We have now de-commissioned the prescription form on the website. If you wish to continue ordering your prescriptions online you will need to use the online service Waiting Room. If you already have a username and password you can log in here.  If you require a username or password all you need to do is contact the surgery via email:, telephone or by speak to a member of our reception team at either branch and provide us a unique email address (for patient confidentiality purposes) where you can receive the welcome email (containing the username and password) and any notifications from the waiting room when you order medication or book an appointment. If you have forgotten your login details please contact the surgery and ask for your password to be reset.

If you do not wish to use Waiting Room as an online service you are still able to via order your repeat prescriptions using any of the alternative methods listed here

Patient Survey Results 2014/15

We have now compiled the results of the patients survey which was undertake in the surgery in November if you wish to view the results they are available from the download link below.

Download Results Here

Download Report Here

Friends and Family Test

The friends and family test is now available (as of December 1st) in both branches, at Wiveliscombe you will be able to complete the test electronically and at Milverton you will be able to complete the test in paper form until the electronic system is in place. If you wish to complete the test and it is not readily available to you please ask at reception.

Patient Group Newsletter

The patient group winter newsletter has been published and is now available for you to download from the following link. Download Here

 Technology Update

In order to meet the GMS (General Medical Service) requirements for 2014-2015 with regards to patient access to information technology changes need to take place, on our page Technology Update we will be keeping you up to date on the changes which are being made to meet these requirements and any other changes we make which will change the way you interact with the surgery using technology.

More Appointments Bookable Online 

From October 1st we now offer a larger number of doctor’s appointment which can be booked online. Online booking is available via the Waiting Room (Online) service, if you already have a waiting room (online) account you need only go to the ‘Book An Appointment’ Section. If you do not have a waiting room account all you have to do is register a unique email address (for patient confidentiality) with us either at the surgery or by emailing and an account will be created for you.

Health Matters

A couple of new section has been added to the 'Health Matters' section of the website, we have now provided information entitled 'Bowel Cancer Awareness' and 'Men's Health'. More sections will be added over the coming weeks.


Information about you and the care you receive is shared in a secure system by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. Information from all the different places where you receive care, such as your GP, hospital and community service, will be linked to provide a full picture. This will give a comparison of the care you received in one area against the care you received in another, to show what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure the best care possible is provided for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff.

If you wish to opt out you will need to complete a form and return it to the surgery, you can print off the form for yourself by clicking HERE.

Further information is contained in the leaflet “How information about you helps us to provide better care” and the Frequently Asked Questions document.

Medicine Wastage

Don't waste medicines!


Imagine that figure across the country! £ Billions? Possibly.

What can you do to reduce waste?
  • Only order what you need
  • Check what you have at home before ordering
  • If you don’t need the medicine-don’t order it
  • If you go into hospital, take your medicines with you

For more information on the waste campaign visit

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